Website: myqclub.com
Email: contact@myqclub.com
Telephone: 70007181
Address: Amathountos 8, 4525 Moni, Limassol, Cyprus
Effective Date: 21/05/2026
1. Introduction
Q Group respects the privacy of website visitors, prospective clients, existing clients, members, partners, suppliers, contractors, service providers, and any individual who communicates with us through the website, by email, by telephone, or by any other available channel.
This Privacy Policy explains what personal data we may collect, how we may collect it, why we may process it, what lawful bases may apply, how long we may keep it, when we may share it, how we aim to protect it, and what rights users may have in relation to their personal data.
We understand that users may provide information when contacting us, requesting details, submitting enquiries, requesting appointments, asking about services, registering interest, interacting with forms, subscribing to updates, or communicating with Q Group. We aim to process such information responsibly, lawfully, transparently, and only for legitimate purposes.
This website may include contact forms, enquiry buttons, telephone links, email links, embedded maps, social media links, analytics tools, cookies, security tools, and other WordPress-based functionality. These tools may collect or process certain information required for operation, security, communication, performance, or improvement of the website.
2. Who We Are
For the purposes of this Privacy Policy, the website operator and primary contact is:
Q Group
Website: myqclub.com
Email: contact@myqclub.com
Telephone: 70007181
Address: Amathountos 8, 4525 Moni, Limassol, Cyprus
Website development and technical provider:
LOOP Digital Marketing LTD
Website: loopdigitalmarketing.com
Email: contact@loopdigitalmarketing.com
Where LOOP Digital Marketing LTD accesses website systems, plugin settings, hosting areas, contact form configurations, backups, website logs, or technical tools for website development or maintenance purposes, it may process limited personal data on behalf of Q Group as a technical service provider. Such access may be required to maintain website functionality, troubleshoot issues, improve performance, apply updates, secure the website, or support the website’s operation.
3. Personal Data We May Collect
Depending on how you use the website, we may collect the following types of personal data.
We may collect identity information, including your name, surname, company name, job title, or any other identifying details that you voluntarily provide.
We may collect contact information, including your email address, telephone number, address, country, city, and any other contact details submitted through the website or provided during communication with Q Group.
We may collect enquiry information, including the content of messages you send through forms, emails, call-back requests, appointment requests, service requests, feedback forms, or other communication features.
We may collect communication records, including email correspondence, telephone follow-up notes, messages submitted through website forms, internal notes relating to your enquiry, and records necessary to respond to your request.
We may collect technical information, including IP address, browser type, device type, operating system, visited pages, referral source, approximate location based on IP address, date and time of visit, session information, cookie identifiers, server logs, and website usage data.
We may collect marketing preference information, including whether you consented to receive updates, subscribed to a mailing list, accepted certain cookies, rejected certain cookies, opted out from marketing, or interacted with marketing content.
We may collect security information, including spam detection results, failed form submissions, blocked IP addresses, firewall logs, malware scan results, suspicious activity logs, and login activity where website administration or account functionality exists.
We may collect business-related information where relevant, including supplier details, partner details, contractor information, collaboration enquiries, corporate information, and any other details submitted in relation to business communications.
We do not aim to collect unnecessary personal data. However, because the website operates on WordPress and may include third-party plugins, themes, and technical integrations, certain technical data may be collected automatically by the website, hosting provider, security tools, analytics tools, cookie tools, or other systems required for website operation.
4. How We Collect Personal Data
We may collect personal data directly from you when you complete a contact form, submit an enquiry, send an email, call us, request information, ask for details about services, request an appointment, provide feedback, subscribe to updates, or otherwise communicate with Q Group.
We may collect certain technical data automatically when you visit the website. This may occur through cookies, server logs, analytics tools, browser signals, security plugins, spam protection systems, embedded content, or similar technologies.
We may also receive personal data from third parties where lawful and relevant, such as business partners, suppliers, service providers, referral sources, social media platforms, analytics providers, or public sources.
5. Why We Use Personal Data
We may use personal data for the following purposes:
To operate, maintain, secure, and improve the website.
To respond to enquiries submitted through the website, by email, by telephone, or through other communication channels.
To provide information about Q Group, its services, facilities, activities, offers, announcements, or business operations.
To arrange appointments, calls, meetings, consultations, visits, or follow-up communications where applicable.
To manage client, member, partner, supplier, or business relationships.
To keep internal administrative records relating to enquiries, communications, service requests, or business interactions.
To monitor and improve website performance, user experience, website structure, navigation, design, and content quality.
To protect the website from spam, malware, hacking attempts, unauthorised access, bot activity, fraudulent activity, and other security risks.
To comply with legal, regulatory, tax, accounting, administrative, or operational obligations.
To establish, exercise, or defend legal claims.
To send marketing communications, newsletters, updates, or announcements where consent has been obtained or where otherwise permitted by law.
To manage cookie preferences, consent records, website security records, and technical logs.
6. Legal Bases for Processing
Where the GDPR applies, we rely on one or more lawful bases for processing personal data.
We may process personal data based on consent, for example when you submit information voluntarily through a form, subscribe to updates, agree to receive marketing communications, or accept optional cookies.
We may process personal data because it is necessary before entering into a contract or for the performance of a contract, for example when you request information about services, become a client, make a booking, register interest, or enter into a business relationship with Q Group.
We may process personal data because it is necessary for compliance with legal obligations, including tax, accounting, regulatory, record-keeping, consumer protection, health and safety, or administrative obligations where applicable.
We may process personal data based on legitimate interests, including responding to enquiries, protecting the website, improving services, maintaining records, preventing fraud, managing business operations, and ensuring efficient communication.
We may process personal data where necessary to establish, exercise, or defend legal claims.
Where special category data is submitted voluntarily by a user, we will only process it where a lawful basis applies and where processing is necessary, proportionate, and legally permitted. Users should avoid submitting highly sensitive information unless it is necessary for the purpose of their enquiry.
7. Contact Forms and Enquiries
The website may include contact forms or enquiry forms that allow users to send information directly to Q Group. These forms may request details such as name, email address, telephone number, message subject, service of interest, and enquiry details.
When you submit a form, the information may be sent to Q Group by email and may also be stored in the website database depending on the WordPress plugin configuration. The submission may also be processed by spam protection tools, security plugins, email delivery tools, hosting systems, or backup systems.
Users are responsible for ensuring that information submitted through the website is accurate, lawful, relevant, and not misleading. You should not submit information belonging to another person unless you have authority to do so.
Submission of a website form does not guarantee that Q Group has received, reviewed, accepted, or agreed to act on your request. Technical issues, spam filters, email delivery delays, server errors, plugin conflicts, or incorrect contact details may prevent or delay delivery. If your matter is urgent, you should contact Q Group directly by telephone at 70007181.
8. Cookies and Similar Technologies
The website may use cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They may help the website function, remember preferences, improve security, analyse traffic, support media content, or measure marketing performance.
We may use strictly necessary cookies that are required for the website to function properly. These may include cookies used for website security, contact form protection, cookie preference storage, session management, load balancing, and administrative functions.
We may use analytics cookies to understand how visitors use the website, which pages are visited, how long users stay, how visitors reach the website, and how website content can be improved.
We may use functionality cookies to remember visitor preferences, such as language settings, cookie settings, display preferences, or similar options.
We may use marketing cookies where advertising, remarketing, social media tracking, or campaign measurement tools are active.
EU guidance explains that some cookies require user consent before they can be used to collect data. ([European Union][2]) Where required by law, non-essential cookies will only be used after consent is provided. You may manage cookies through the website’s cookie banner, consent settings, or your browser settings. Blocking cookies may affect certain website features or functionality.
9. WordPress, Plugins, Themes, and Third-Party Tools
The website is developed using WordPress. WordPress websites commonly rely on third-party themes, plugins, scripts, integrations, and services. These may include tools for contact forms, security, analytics, cookie consent, backups, SEO, caching, performance optimisation, media display, spam protection, maps, fonts, email delivery, accessibility, and website administration.
Such tools may process technical data or personal data depending on their purpose. For example, a contact form plugin may process form submissions, a security plugin may process IP addresses, an analytics tool may process visitor behaviour, a cookie tool may store consent preferences, and a backup tool may create copies of website data.
Q Group and its website developer may update, disable, replace, remove, or add plugins and tools from time to time for security, compliance, functionality, performance, compatibility, or operational reasons.
Third-party providers may have their own privacy policies, terms, servers, security practices, and data processing procedures. Where third-party providers act as independent controllers, their own terms and privacy policies may apply. Where they act as processors on behalf of Q Group, they are expected to process data according to appropriate instructions and applicable law.
10. Analytics and Website Performance
We may use analytics tools to understand how visitors use the website. Analytics may help us identify popular pages, improve content, detect errors, understand traffic sources, optimise user experience, and measure the performance of website updates or campaigns.
Analytics data may include page views, session duration, device type, browser type, country or region, referral source, interaction events, and similar usage information. Depending on the analytics tool used, data may be anonymised, aggregated, pseudonymised, or linked to cookie identifiers.
Where analytics cookies or similar technologies require consent, we will request consent through the website’s cookie mechanism where applicable.
11. Embedded Content and External Platforms
The website may include embedded content or links from third-party platforms, such as maps, videos, social media feeds, review platforms, booking tools, forms, fonts, or other external resources.
Embedded content from third-party websites may behave as if you visited the third-party website directly. These third parties may collect data about you, use cookies, embed tracking, monitor your interaction, or apply their own privacy policies.
We are not responsible for the privacy practices, data handling, security, accuracy, or availability of third-party platforms. You should review the policies of any third-party platform before interacting with it.
12. Sharing Personal Data
We do not sell personal data in the ordinary commercial sense. However, we may share personal data where necessary for lawful, operational, technical, administrative, or business purposes.
We may share information with website developers, hosting providers, email providers, IT support providers, security providers, analytics providers, cookie management providers, cloud service providers, backup providers, accountants, legal advisers, consultants, suppliers, contractors, business partners, authorities, regulators, courts, or other parties where required or permitted by law.
We may share limited technical or website-related information with LOOP Digital Marketing LTD where necessary for website development, support, maintenance, troubleshooting, optimisation, updates, or security monitoring.
We may disclose information where necessary to protect our rights, respond to lawful requests, prevent fraud, enforce these Terms, investigate security incidents, comply with legal obligations, or defend legal claims.
13. International Data Transfers
Some service providers used by modern websites may operate servers or technical infrastructure outside Cyprus or outside the European Economic Area. These may include analytics providers, email providers, cloud providers, security tools, backup systems, hosting infrastructure, or plugin-related services.
Where personal data is transferred outside the EEA, appropriate safeguards may be required, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms. The European Commission recognises mechanisms such as adequacy decisions and standard contractual clauses for international data transfers. ([European Commission][3])
14. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Website enquiries may be retained for a reasonable period to respond to the enquiry, manage follow-up communication, maintain administrative records, and protect legal rights.
Client, member, supplier, or business records may be retained for longer periods where required for contractual, accounting, tax, legal, regulatory, operational, or dispute resolution purposes.
Technical logs may be retained for a limited period for security, troubleshooting, performance monitoring, fraud prevention, and website maintenance.
Cookie consent records may be retained to demonstrate consent choices and manage website compliance.
Marketing data may be retained until you unsubscribe, withdraw consent, or request deletion where applicable.
When data is no longer needed, we may delete, anonymise, archive, or securely restrict it, subject to legal, operational, and technical limitations.
15. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
Security measures may include SSL encryption, secure hosting, restricted administrative access, strong passwords, WordPress updates, plugin updates, firewalls, malware scanning, backups, spam protection, user access controls, security monitoring, and technical maintenance.
However, no website, server, email system, plugin, theme, internet transmission, or online platform can be guaranteed to be completely secure. You acknowledge that any information submitted online carries some level of risk. If you believe that your interaction with Q Group is no longer secure, please contact us immediately at contact@myqclub.com.
16. Your Data Protection Rights
Depending on your location and applicable law, you may have rights in relation to your personal data. These may include the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.
You may exercise your rights by contacting contact@myqclub.com. We may need to verify your identity before responding. We may refuse, limit, or delay a request where permitted by law, including where data must be retained for legal obligations, accounting records, security reasons, dispute resolution, contractual performance, or legal claims.
In Cyprus, the Office of the Commissioner for Personal Data Protection is the independent authority responsible for monitoring the implementation of GDPR. ([dataprotection.gov.cy][4])
17. Children’s Privacy
This website is intended for general informational and business purposes. It is not specifically directed at children. We do not knowingly collect personal data from children through the website. If a parent or guardian believes that a child has submitted personal data through the website, they may contact us at contact@myqclub.com so that the matter can be reviewed.
18. Third-Party Links
The website may contain links to third-party websites, social media platforms, maps, directories, partner websites, booking platforms, review platforms, or external resources. These links are provided for convenience only.
We are not responsible for the content, accuracy, security, privacy practices, terms, availability, or actions of third-party websites. Accessing third-party websites is done at your own risk.
Part B: Terms of Use
19. Acceptance of Terms
By accessing or using myqclub.com, you agree to comply with these Terms of Use. If you do not agree with these Terms, you must not use the website.
These Terms apply to all visitors, users, clients, prospective clients, members, business partners, suppliers, contractors, and any person who accesses or interacts with the website.
We may update these Terms from time to time. The updated version will be effective when published on the website unless otherwise stated. Your continued use of the website after changes are published means that you accept the updated Terms.
20. Informational Purpose of the Website
The website is provided for general informational purposes only. It may include information about Q Group, its services, facilities, activities, contact details, announcements, images, business updates, and related content.
The website does not guarantee that all information is complete, current, accurate, or suitable for your specific circumstances. Website content may change at any time without notice.
Any descriptions of services, facilities, events, availability, features, offers, schedules, prices, or business activities are provided for general presentation purposes only and may be subject to change, correction, availability, eligibility criteria, booking rules, internal policies, or separate written agreements.
21. No Professional Advice
The content on the website is not intended to constitute legal, financial, medical, technical, fitness, wellness, investment, tax, or other professional advice unless expressly stated in writing by a qualified professional.
Users should not rely solely on website content when making important decisions. Before acting on information found on the website, users should contact Q Group directly or seek appropriate professional advice where required.
22. No Automatic Business Relationship
Your use of the website, submission of a form, sending of an email, telephone enquiry, or interaction with website content does not automatically create a client relationship, membership relationship, contractual relationship, partnership, booking, reservation, or service agreement with Q Group.
Any relationship with Q Group is created only when Q Group has expressly accepted your request, confirmed the relevant terms, and completed any required internal procedures, documentation, payment, booking process, or verification steps.
Q Group reserves the right to accept, reject, cancel, postpone, reschedule, or decline any enquiry, request, booking, collaboration, or service arrangement where lawful and appropriate.
23. User Responsibilities
You agree to use the website lawfully, responsibly, and respectfully.
You must not use the website to submit false, misleading, abusive, defamatory, unlawful, confidential third-party, fraudulent, or malicious information.
You must not attempt to gain unauthorised access to the website, hosting environment, WordPress dashboard, server, plugins, databases, forms, email systems, or any restricted areas.
You must not upload malware, perform scraping, overload the website, interfere with security tools, test vulnerabilities without permission, misuse contact forms, impersonate another person, or use the website in a way that could damage Q Group, its users, its service providers, or its website developer.
Q Group reserves the right to block users, restrict access, preserve evidence, report unlawful activity, cancel communications, or take legal action where necessary.
24. Contact Forms, Phone Calls, and Communication
The website may provide contact forms, telephone links, email links, enquiry buttons, or other communication features. These are provided to help users contact Q Group conveniently.
Submitting a form or sending an email does not guarantee receipt, response, acceptance, booking, or service confirmation. Technical issues, spam filters, email delivery failures, incorrect contact details, server errors, plugin conflicts, or system downtime may prevent or delay communication.
If your matter is urgent, you should contact Q Group directly by telephone at 70007181.
Q Group reserves the right not to respond to enquiries that are incomplete, abusive, irrelevant, unlawful, commercial spam, outside its scope, or otherwise inappropriate.
25. Accuracy of Website Content
We aim to keep website content accurate and updated. However, errors, omissions, outdated information, typographical mistakes, technical issues, or display inconsistencies may occur.
Q Group reserves the right to correct, update, amend, remove, or replace any content on the website at any time without notice.
The website may include images, examples, descriptions, or promotional material. Such content may be illustrative and may not always represent current availability, exact service conditions, final pricing, active offers, or complete terms.
26. Services, Facilities, Offers, and Availability
Any references to services, facilities, features, events, programmes, activities, offers, prices, opening hours, availability, or business information are provided for general informational purposes.
Such information may be subject to change due to operational requirements, maintenance, weather conditions, capacity limits, seasonal changes, staff availability, safety requirements, public holidays, third-party provider issues, or other circumstances.
Q Group does not guarantee that any service, offer, facility, or activity mentioned on the website will always be available, uninterrupted, suitable for every user, or offered under the same conditions at all times.
27. Intellectual Property
All content on the website, including text, design, layout, images, logos, graphics, icons, videos, service descriptions, branding, documents, downloadable files, and other materials, is owned by or licensed to Q Group unless otherwise stated.
You may view the website for personal, informational, and non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, sell, scrape, frame, mirror, commercially exploit, or use website content without prior written permission.
The Q Group name, website design, brand elements, and related content may be protected by intellectual property laws. Unauthorised use may result in legal action.
28. Website Developer Rights and Limitations
The website has been developed by LOOP Digital Marketing LTD. Certain technical, creative, design, layout, structural, or implementation elements may be created by, owned by, licensed to, or configured by LOOP Digital Marketing LTD, subject to the agreement between Q Group and LOOP Digital Marketing LTD.
Any website developer credit, footer reference, metadata, or technical signature does not create a relationship between website visitors and LOOP Digital Marketing LTD.
LOOP Digital Marketing LTD is not responsible for Q Group’s business activities, client communications, service delivery, appointment handling, pricing, offers, operational decisions, legal obligations, or the accuracy of business information supplied by Q Group.
29. WordPress and Third-Party Functionality
The website operates on WordPress and may rely on third-party themes, plugins, scripts, integrations, and tools. These systems may support website design, forms, security, caching, SEO, analytics, media, maps, backups, cookies, and other functions.
Third-party technologies may occasionally cause technical issues, including downtime, plugin conflicts, broken layouts, form delivery failures, display errors, browser compatibility issues, performance changes, or security warnings.
Q Group and/or its developer may update, replace, remove, deactivate, or reconfigure any third-party technology where necessary for security, compliance, compatibility, performance, or business needs.
We do not guarantee that every website feature will be available at all times or that the website will always operate without errors.
30. Third-Party Websites and External Resources
The website may link to external websites, social media pages, maps, booking tools, review platforms, partner websites, media platforms, or other third-party resources.
Such links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, privacy practices, terms, security, availability, or actions.
Accessing third-party resources is done at your own risk.
31. Website Availability
We aim to keep the website available, secure, and functional. However, we do not guarantee uninterrupted or error-free operation.
The website may be unavailable due to maintenance, updates, hosting issues, security incidents, cyberattacks, internet disruption, plugin conflicts, server downtime, domain issues, third-party service failures, or events beyond our reasonable control.
We reserve the right to suspend, restrict, update, modify, redesign, or discontinue any part of the website at any time without liability, subject to applicable law.
32. Security and Prohibited Conduct
You must not attempt to compromise the security of the website. Prohibited conduct includes attempting to access restricted areas, scanning for vulnerabilities, uploading malicious files, bypassing firewalls, manipulating forms, sending spam, launching denial-of-service attacks, scraping data excessively, injecting code, or interfering with the website’s normal operation.
We reserve the right to monitor website activity for security purposes, block suspicious users, restrict IP addresses, preserve logs, cooperate with hosting providers, and report unlawful conduct to relevant authorities.
33. Disclaimers
The website is provided on an “as is” and “as available” basis. Q Group makes reasonable efforts to maintain accurate and useful content, but does not guarantee that the website will be complete, current, uninterrupted, secure, error-free, or suitable for every user’s needs.
To the maximum extent permitted by law, Q Group disclaims all warranties not expressly stated in writing, including implied warranties of accuracy, reliability, fitness for a particular purpose, non-infringement, availability, and uninterrupted operation.
Nothing on the website should be interpreted as a guaranteed offer, binding representation, or final contractual term unless expressly confirmed by Q Group in writing.
34. Limitation of Liability
To the maximum extent permitted by applicable law, Q Group shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary losses arising from the use of, or inability to use, the website.
This includes loss of profit, loss of business, loss of opportunity, loss of data, loss of goodwill, website interruption, reliance on outdated content, third-party service failures, form delivery failures, email delays, hosting issues, plugin errors, security incidents, or incorrect user-submitted information.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
35. Indemnity
You agree to indemnify and hold harmless Q Group, its owners, directors, employees, contractors, partners, suppliers, service providers, website developers, and representatives from claims, damages, liabilities, losses, costs, and expenses arising from your misuse of the website, breach of these Terms, unlawful conduct, submission of false information, infringement of third-party rights, unauthorised use of content, or interference with website security.
This indemnity applies to the maximum extent permitted by law.
36. Force Majeure
Q Group shall not be responsible for delay, failure, interruption, or non-performance caused by events beyond its reasonable control. Such events may include natural disasters, severe weather, public health emergencies, government restrictions, strikes, transport disruption, utility failures, internet failures, cyberattacks, hosting failures, third-party service disruptions, power outages, or other force majeure events.
37. Governing Law and Jurisdiction
These Terms and your use of the website shall be governed by the laws of Cyprus, subject to any mandatory rights that may apply under applicable law.
Any dispute relating to the website, its content, this Privacy Policy and Terms of Use, or your interaction with the website should first be addressed by contacting Q Group at contact@myqclub.com, so that the matter can be reviewed in good faith.
Where a dispute cannot be resolved informally, it may be referred to the competent courts or authorities in accordance with applicable law.
38. Changes to This Document
We may update this Privacy Policy and Terms of Use from time to time to reflect changes in our website, services, WordPress setup, third-party plugins, analytics tools, cookie tools, business operations, legal requirements, or data processing practices.
The updated version will be published on this page with a revised effective date. You should review this page periodically. Continued use of the website after updates are published means that you accept the updated document, where permitted by law.
39. Contact Information
For questions about this Privacy Policy and Terms of Use, privacy requests, website enquiries, business enquiries, or general communication, please contact:
Q Group
Website: myqclub.com
Email: contact@myqclub.com
Telephone: 70007181
Address: Amathountos 8, 4525 Moni, Limassol, Cyprus
For matters relating only to website development, maintenance, technical implementation, or website support services, you may contact:
LOOP Digital Marketing LTD
Website: loopdigitalmarketing.com
Email: contact@loopdigitalmarketing.com
